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9 common questions about Polycom video conferencing

14/04/2020

1. Can I test the video conferencing program to see my image?

⇒ Of course. Before making a connection to the other end of the meeting, the screen will display your image. The thing to do is to tailor the outfit, adjust the lighting for the office and set the frame to fit the eye level. When you are about to start a call, you can use the Picture-in-Picture buttons to view your pictures.

2. How can I be sure people can hear me?

⇒ Always check the audio system as well as the volume when exchanging remotely with your device (or PC). Make sure you do not open the "Mute" button at the beginning of the conference. With the high-quality audio technology built into the online video conferencing system, you don't need to shout or speak loud because it's not necessary. So you just need to talk with a normal voice and try to limit the unnecessary background noise affecting the sound quality.

3. Background noise interrupts my meeting. What should I do?

⇒ You can politely ask people at the connection points to use the "Mute" function when not talking. (The Mute buttons are an important factor in helping a meeting go smoothly). When you ask someone a question, make sure you give them a few seconds to answer, because they can press the Mute button so they can be heard.

4. How do I share content on my computer with participants?

⇒ With Polycom People + Content ™ IP software, you can send content from your screen to participants via the internet. Just start the application, enter the IP or H.323 of your video conferencing system (eg 172.19.22.163), and press the purple "Play" button of the application. The content of your computer will then be visible to all participants.

5. Rules for creating a successful online meeting?

⇒ Maybe at first you will not be familiar with this online communication method. Polycom video conferencing gives the ability of everyone to observe the meeting in the most intuitive and honest way. So you should look directly at the camera, not the faces on the screen. When displayed on the screen on the other side, your image looks like they are looking directly at them to create collaboration and trust from them. Besides, limit unnecessary items in the office to avoid distracting the meeting.

6. How to add other points to video conferencing?

⇒ For multipoint calls, Polycom recommends that you use a video conferencing point that all participants can easily access and connect so you can see and hear each other. This concept is similar to an audio conference point.

7. What is the difference between 'telepresence' and 'videoconferencing'?

⇒ "TelePresence" is a term describing image communication with high definition (HD) video systems, from desktop to conference room. "Video Conferencing" describes modern HD video conferencing solutions. As organizations increasingly adopt HD systems, telepresence is becoming the default descriptive term for real-time video interaction.

8. What should I do in a video conference?

⇒ Remember that you are on the camera, so don't do anything you don't want others to see. Limit movement, knocking on the table, or make any noise near the microphone. Speak gently, naturally with your normal voice, and don't interrupt while others are speaking. Muting your microphone when you are not talking is essential.

9. Can I use the device in my office?

⇒ In addition to the conference room, Polycom has an application for customers to use the software on computers called "CMA Desktop." You should ask the IT technician to install and connect to the video conferencing system at the central point for remote use or at home or office.

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